Excellent Holiday
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Posted 9/28/2009 1:04:37 PM Post #578
 

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We have recently returned from an excellent holiday to the Provence & Dordogne.  Where we had fantastic weather (until the last couple of days when it turned a but cooler), it was so hot we had t-shirts, shorts & sandals (or crocs) on every day.

We had excellent drivers Brian & John.

We stopped at the Mercure in Orly on the outskirts of Paris for our overnight stop on the way there and on the way back.  Lovely big rooms, nice selection for breakfast, although depending on your preferred tipple you won't be having many night caps, as the prices (shall we say) reflected the quality of this hotel.

Our 2nd hotel was the Park Inn, Orange which unfortunately left a lot to be desired.  It was too far out of town along a road with no sidewalks for you to have a walk in the evening.  While the rooms were nice and large and easily accessible, it took the porter just under 1 1/2 hours to deliver cases to the ground floor rooms although generally the staff were very helpful.

Despite having pre-ordered our evening meal the night before it seemed that they never cooked enough as 3 out of the 4 evenings at least one of our party had to wait until last for their meal which appeared after nearly everyone on the table had finished there's.  It was general opinion that they had finished serving and literally went out and cooked more for those who hadn't received anything yet.  Also worth noting the vegetarian option was non existent it was just the meal without meat.  (How long does it take you at home to whip up an omelette, 10 mins?) & these were chefs at an international hotel.

The fact that there were 4 coaches of approx. 50 people each obviously didn't help but you do not expect such shabby treatment and disorganisation from an international hotel.

Breakfast was a different kind of shambles due to everything for the above mentioned 200 people being on 1 table and everyone seemed to arrive simultaneously.  With only 1 pot of coffee & tea needless to say there was queues everyday sometimes 20 deep at any one time with the last day running out of croissants & bread.  Obviously the staple french breakfast (again surely hotel management must have some sort of slightest clue as to how much people are usually or likely to require).

Now you may remember us mentioning the price of drinks at Orly.  I don't think any of us were ready for the shock of the prices for a night cap at the park Inn (though I would say its cheaper to buy the house wine by the bottle than the glass unlike in the Paris Restaurant where it was the opposite.  Similar price to England.)  £5 for a small beer.  £7.20 for a large beer.  £10 for Jack Daniels.  £13.50 for Hennessy Brandy & £16.20 for Martell Brandy.  No we're not joking.  Have you ever seen a hotel bar empty all night.

Orange itself when we had a free afternoon there was a lovely typical French town with side walk cafe bars etc, etc.

Now we will mention some of the trips:

Provence - city of fountains, this was a very large city with lots of fountains & plenty of historic buildings.

Pont Du Gard - Roman Viaduct, a very interesting place, with lots of information in this unusual museum and a very large viaduct outside.

Avignon, this was just huge with so much to see and do you just couldn't cover it all in an afternoon.

Marseilles, a very large city & harbour.  If you choose to go on a noddy train make sure you pick the one that goes to Notre Dame.

Cassis, wonder around this lovely seaside town, with its easy going shops, be sure to sample one of the interesting flavoured icecreams from one of the many parlours.  (one of us had apple with pieces of apple in it, never seen this in England).

Nimes, there is a very large arena here and a few cafe bars. 

Rocamadour, this is a beautiful small village set into cliffs, as beautiful by day as it is by night.

Our 3rd hotel The Lion D'Or, wow what a contrast, the cases were unloaded onto a small van & driven 100 yards to the hotel & were at our 3rd! floor room door in less than 10 mins (see shameful time it took at Park Inn).

Note though the much smaller & basic rooms do reflect this much older hotels style.

The restaurant service was superb, as were all the staff.  A vegetarian option, hot food as you ordered it, in fact they turned locals away each night because it was full.

We would personally come back to this hotel.

We visited Sarlat while we were here which was beautiful with loads of cafes, bars, shops, restaurants & gift ideas.  Like Cassis & Rocamadour we'd certainly visit here again.

On the way back to Orly we stopped at the rather large town Limoges, this was way too big to look round in 2 hours and everything of interest was spread out, everybody agreed that they would have preferred a smaller more picturesque stop.

After a meal in Paris we had a brilliant tour round, so many sights to see & our drivers made sure we saw pretty much everything.  Careful where you buy a coffee as fellow passenger sitting next to us was shocked to pay £5.40 for a normal cup of coffee.

Unfortunately the farce at Pidou's the last stop before the ferry where we had to change over onto our feeder coach made everybody unhappy as they had to collect and transfer their won suitcases from coach to coach, (porterage is supposed to be included on Silver Service)

It seemed to be totally disorganised as people & coaches were criss crossing the car park in a state of confusion.

There was not enough facilities here for the amount of people.

Michelle, Dave & Jean

Michelle & Dave Hyde and Jean Tucker

Posted 9/29/2009 12:58:31 PM Post #579
 

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Hi mouse023,

Thank you for your forum post. It is great to read that on the whole you thoroughly enjoyed your holiday.

I am very grateful for your valuable feedback and will respond to you in chronological order.

• Drivers – Fabulous to read such positive comments about Brian and John. I will ensure that they receive your feedback.

• Overnight Hotel – The Mercure Orly has become a favourite hotel for tours stopping overnight in the Paris area. Drivers and guests always give good feedback regarding the service, facilities and breakfast. Bar prices tend to reflect firstly the quality of the hotel and its location on the outskirts of Paris, but also the strength of the Euro versus Sterling. Unfortunately, as I am sure you can understand we have no jurisdiction over the prices the hotel charge at the bar.

• I was a little surprised to read your comments relating to the Park Inn Orange. The hotel has been used by Leger Holidays for many years and belongs to the highly respected Rezidor Group of Hotels. Whilst the hotel is located slightly out of town, this is reflected in the competitive price paid for the holiday, and during the present economic climate, we feel that a more centrally located and more expensive hotel, would not be affordable to the majority of our guests. With regard to the delay with the porterage, we will take this up with the hotel. It was however, good to read that the staff were helpful and that the general make up of the hotel was good.

• With relation to the service at the Park Inn, I agree with your sentiments that it is not acceptable for one of the party to receive their meal after you have all finished yours. Also, the fact that breakfast resulted in delays and was seen as chaotic. I can only apologise for this and please be assured that this will be raised with the hotel.

• Regarding the vegetarian option, as you will probably be aware vegetarianism is quite common in Britain, it is not particularly prevalent in certain parts of the continent and in some countries meat plays a large part in local cuisine and diet. Consequently, the hotels and restaurants in such areas have little or no experience of catering for vegetarians or preparing meals without meat. Although we do pass on any special requests to our suppliers, these cannot always be guaranteed. Rest assured that your comments have been conveyed to our Hotels Contracting Department and will certainly be taken into consideration.

• Again bar prices are unfortunately beyond our control and whilst I agree that the prices are extremely high, the hotel will be the one to suffer if this drives people away from the hotel bar.

• It was good to receive such positive comments regarding the itinerary, we have carefully put together.

• Again, it was great to hear your views on the Hotel Lion d’Or. The hotel has become a firm favourite and your comments will be passed to Sally at the hotel.

• It was interesting to read your comments regarding Limoges, which after listening to customer feedback we have removed from the itinerary for 2010.

• In relation to your concerns regarding the interchange at Pidou, for a while now we have had concerns about operating our inbound interchange at the port of Dover. By operating the interchange at Pidou we can decrease our passengers journey time home by about 2 hours in normal circumstances. As mentioned above, due to high levels of security at our borders delays have become a necessary evil. On several occasions coaches have missed their scheduled ferry time through no fault of their own and this has a huge impact of delivering our usual smooth changeover at Dover and resulted in increased delays at the port. By operating the inbound interchange at Pidou we have removed these issues and the benefits are:

1. Passengers have the opportunity to use the cash and carry shops and we can operate the interchange at the same time.

2. By operating the interchange in Pidou, coaches can take the next available ferry, offering customers the opportunity to get home earlier on most occasions.

3. We are developing the site of Pidou and working to create better facilities for our customers. We have already arranged additional washrooms.

This is a long-term solution and whilst we are currently developing it, some teething problems may be encountered. We did have seventeen coaches at the interchange, which equates to approximately 700 passengers. This may create the impression of the interchange being disorganised, but we can assure you this is not the case and the whole process is planned and executed with a great deal of care and professionalism. In order to speed up the process we ask passengers to help move their own luggage. I have spoken to our Customer Operations Manager, who has confirmed that porterage was available and additionally this has been confirmed by the driver on this particular day. I am sorry if you felt that Pidou was unsuitable in any way and I will certainly pass your feedback and observations on to our Customer Operations Manager.

Finally and most importantly, I do hope that it will not be too long before you travel with us again and many thanks for your valuable post.
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